"Phenominal! Everyone, every single person we encountered was phenomenal! Desmond was outstanding! He was so pleasant and thoughtful. He was courteous, respectful and so accommodating. He was there every step of the way, being supportive and taking care of things. I know that this is not just a job for him; he truly loves what he does, it shows, it comes across very clearly. Jim was also exceptional. Again, I know that he loves what he does and he is very good at it. He took our young pallbearers under his wing. He guided them and was very informative and very respectful. They all praised him and had many positive comments about their experience and about Jim. Patty was also a delight; just such good people. We are greatly appreciative of this phenomenal experience during this very difficult time. I just can't say enough. Thank you just does not seem enough."